Refund policy

At ROUGEMIST, we want every order to arrive exactly as it should — beautifully packed, safely delivered and ready to become part of your journey.

We understand that sometimes things don't go as planned. If you receive a damaged, defective or incorrect product, we're here to make it right.

Please read the policy below before requesting a return or refund.

 

1. ELIGIBILITY FOR RETURNS

We accept returns only in the following circumstances:

  • The product received is damaged
  • The product received is defective
  • You received an incorrect product
  • Your order is missing an item that was included in your order

To be eligible, the product must generally be unused and in its original packaging, subject to the circumstances of the claim.

 

Because ROUGEMIST products are fragrance products, we may not be able to accept returns of products that have been opened, used or altered, except where the product is defective, damaged or incorrectly supplied.

2. TIME LIMIT FOR REPORTING AN ISSUE

Any damage, defect, incorrect product or missing item should be reported to us within [48 hours / 3 days] of delivery.

To help us resolve your request quickly, please contact:

Email: [rougemist.official@gmail.com]

Please include:

  • Order number
  • Full name
  • Contact number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the outer packaging, where applicable
  • A short video , while opening the package at First time , No Fake Claim acceptable...

This allows us to investigate the issue and provide the appropriate resolution.

 

4. INCORRECT PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us as soon as possible.

After verification, we will arrange the appropriate resolution, which may include replacement of the incorrect product or another remedy available under our policy and applicable law.

5. CHANGE OF MIND

We want you to love your ROUGEMIST fragrance.

However, due to the nature of fragrance products, opened or used products may not be eligible for return simply because you have changed your mind or do not prefer the fragrance.

Please choose your fragrance carefully before placing your order.

If you have questions about a fragrance before purchasing, our customer support team will be happy to help.

6. NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Products that have been opened or used
  • Products damaged after delivery due to misuse
  • Products without their original packaging, where the packaging is necessary to assess the return
  • Products returned after the applicable return period
  • Products returned without a valid order number or proof of purchase
  • Gift cards, if offered
  • Products specifically identified as non-returnable at the time of purchase

This does not affect your rights in relation to products that are defective, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

 

7. REFUNDS

Once your return or issue has been reviewed and approved, we will confirm the resolution with you.

Where a refund is approved, it will generally be processed to the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

Refund processing time: [5–7 business days]

Shipping charges may or may not be refundable depending on the reason for the return and applicable law.

 

8. REPLACEMENTS

Where a replacement is approved, we will arrange dispatch of the replacement product subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another option agreed with you.

9. RETURN SHIPPING

For products that are damaged, defective or incorrectly supplied, ROUGEMIST will [bear/arrange] the applicable return shipping cost, subject to verification.

For any other permitted return, return shipping may be the customer's responsibility.

The applicable shipping arrangement will be communicated to you before the return is initiated.

 

10. ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been processed or dispatched, where applicable.

Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to our return policy and applicable law.

 

11. DELIVERY ISSUES

If your order shows as delivered but you have not received it, please contact us promptly.

We may coordinate with our delivery partner to investigate the shipment.

Please provide your order number and any relevant delivery information so that we can assist you.

 

12. FRAUDULENT OR ABUSIVE RETURN REQUESTS

ROUGEMIST reserves the right to investigate return or refund requests where there is evidence of misuse, repeated fraudulent claims, product tampering or abuse of the return process.

Any decision will remain subject to applicable consumer protection laws.

13. YOUR CONSUMER RIGHTS

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.

ROUGEMIST remains committed to handling customer concerns fairly and transparently.

 

14. HOW TO REQUEST A RETURN OR REFUND

To start a return or refund request, contact us at:

ROUGEMIST Customer Care

Email: [ Rougemist.official@gmail.com]
Phone / WhatsApp: [+91 9990332511 ]
Order Number: Required

Subject: Return / Refund Request — Order #[Order Number]

Our team will review your request and guide you through the next steps.

 

ROUGEMIST

Fragrance of Attraction.

Because every journey deserves a fragrance worth remembering.