At ROUGEMIST, every order is prepared with care — from the fragrance you choose to the moment it reaches your door.
We partner with trusted delivery services to make sure your ROUGEMIST experience is smooth from checkout to delivery.
1. ORDER PROCESSING
Once your order is successfully placed, you will receive an order confirmation on your registered email address or mobile number.
Orders are generally processed within [1–2 business days] after successful payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.
2. DELIVERY TIME
Estimated delivery time:
India: [3–5 business days]
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Remote and certain serviceable locations may require additional time.
Please note: Delivery estimates are indicative and are not guaranteed delivery dates.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, ROUGEMIST may offer:
- Free shipping promotions
- Limited-time delivery offers
- Minimum-order free shipping
Any applicable offer will be displayed on the website at the time of purchase.
4. ORDER TRACKING
Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.
You can use the tracking information to follow your order's journey.
If tracking information does not update immediately, please allow some time for the courier partner's system to reflect the latest status.
5. DELIVERY ATTEMPTS
Our courier partner may make multiple delivery attempts before returning an undelivered package to us.
Please ensure that:
- Your shipping address is correct
- Your phone number is reachable
- Someone is available to receive the package when required
If an order is returned because of an incorrect address, incomplete address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.
6. INCORRECT SHIPPING ADDRESS
Please carefully check your address before placing your order.
If you realise that you have entered an incorrect address, contact us as soon as possible at:
We will try to update the address before the order is dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
7. DELAYED ORDERS
While we work with our delivery partners to ensure timely delivery, occasional delays may occur due to:
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
- Regional restrictions
- Unforeseen operational circumstances
If your order appears significantly delayed, please contact our customer support team with your order number.
We'll do our best to help you locate your shipment.
8. PACKAGE DAMAGED DURING DELIVERY
We carefully package every ROUGEMIST order.
If your package arrives visibly damaged, please take photographs of the package before opening it, where possible.
If the product inside is damaged, contact us within [48 hours / 3 days] of delivery with:
- Order number
- Photos of the outer packaging
- Photos of the product
- Shipping label
- Unboxing video
Our team will review the issue and provide the appropriate resolution according to our Return & Refund Policy.
9. ORDER MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking status shows “Delivered” but you haven't received your order, please contact us as soon as possible.
We may coordinate with the courier partner to investigate the delivery.
Please provide your order number and delivery details so that we can assist you.
10. INTERNATIONAL SHIPPING
At present, ROUGEMIST ships to [India only / selected international destinations].
If international shipping becomes available, applicable shipping charges, customs duties, taxes and delivery timelines will be communicated at checkout or through the relevant shipping information.
11. CONTACT US
For shipping or delivery-related questions:
ROUGEMIST Customer Care
📧 Email: [rougemist.official@gmail.com]
📱 WhatsApp / Phone: [9990332511]
Please mention your Order Number when contacting us so that we can assist you faster.
ROUGEMIST
Fragrance of Attraction.
From our hands to your journey.