FREQUENTLY ASKED QUESTIONS

Everything you need to know about your ROUGEMIST fragrance.

Whether you're discovering ROUGEMIST for the first time or choosing your next signature scent, here are the answers to some common questions.

ABOUT ROUGEMIST

Q. What is ROUGEMIST?

ROUGEMIST is a premium fragrance brand created to turn everyday drives into memorable experiences. Our Hanging Card Spray combines a beautifully designed fragrance card with a spray-based scent experience — made for your car and personal spaces.

Q. What makes ROUGEMIST different from a regular car freshener?

ROUGEMIST is designed to feel more like a personal fragrance experience than a conventional car freshener.
You choose the intensity, refresh the card when needed, and make the fragrance part of your journey.

Q. What is a ROUGEMIST Hanging Card Spray?

It is a fragrance-infused hanging card that can be refreshed by spraying the fragrance onto the card. Simply hang it in your car and spray as recommended to refresh the scent.

USING YOUR ROUGEMIST

Q. How do I use the ROUGEMIST Hanging Card Spray?

Hang the fragrance card securely inside your car.
Spray the ROUGEMIST fragrance onto the card as directed.
Allow the fragrance to settle for a few moments.
Re-spray when you want to refresh the fragrance.

Always follow the usage instructions provided with your product.

Q. Where should I hang the fragrance card?

You can hang it in a suitable location inside your car where it does not obstruct your view, mirrors, airbags, controls or safe operation of the vehicle.

The rear-view mirror can be used only if the card does not interfere with visibility.

Q. How often should I spray the card?

There is no fixed frequency because fragrance intensity depends on personal preference, temperature, ventilation and vehicle size.

Start with a small amount and refresh when needed.

Q. Can I spray too much fragrance on the card?
We recommend avoiding excessive spraying. Start with a small amount and increase gradually according to your preferred fragrance intensity.

Q. Can I spray the fragrance directly inside my car?
ROUGEMIST is designed to be used with the hanging fragrance card. Avoid spraying directly onto dashboards, leather, fabric, plastic, screens or other interior surfaces unless the product instructions specifically allow it.

Q. Can I touch the fragrance card after spraying?
Allow the fragrance to settle and avoid unnecessary contact with your eyes, skin or sensitive surfaces.

Q. Can I control how strong the fragrance is?
Yes. Because the card can be refreshed with the spray, you can adjust the fragrance according to your preference.

Q. How long does one spray last?
Fragrance longevity can vary depending on the amount sprayed, temperature, ventilation, vehicle size and usage conditions. We don't promise one fixed duration for every customer.

Q. Will the fragrance be too strong?
Fragrance perception is personal. We recommend starting with a small amount and refreshing gradually until you find your preferred intensity.

SAFETY

Q. Is ROUGEMIST safe to use inside a car?
ROUGEMIST should be used only as directed on the product packaging. Keep the fragrance away from eyes, mouth and sensitive skin, and avoid contact with vehicle surfaces unless specifically instructed.

Q. Can I leave the fragrance card in direct sunlight?
We recommend avoiding prolonged direct sunlight and excessive heat, as high temperatures can affect fragrance performance.

Q. Should the fragrance card obstruct my driving view?
No. Safety comes first. Always place the card where it does not obstruct your visibility, mirrors, controls or safe driving.

ORDERS & SHIPPING

Q. How can I order ROUGEMIST?
Choose your fragrance, add it to your cart and complete checkout. Once your order is confirmed, you'll receive your order details.

Q. Can I cancel or change my order?
If you need to make a change, contact us as soon as possible. Changes or cancellations may not be possible once your order has been processed or shipped.

Q. How can I track my order?
Once your order has been shipped, you'll receive tracking information. You can also use our Track Your Order page.

RETURNS & REFUNDS

Q. Can I return the fragrance if I don't like the scent?
Because fragrance preference is personal and fragrance products may be opened or used, change-of-mind returns may be subject to our Return & Refund Policy.

Damaged, defective or incorrect products can be reported according to the applicable policy.

Q. What if my ROUGEMIST arrives damaged?
Contact us within [48 Hours] of delivery with your order number and clear photos/videos of the package and product. We'll review the issue and provide the appropriate resolution.

Q. I received the wrong product. What should I do?
Contact us as soon as possible with your order number and photos of the product received. We'll verify the issue and assist with the replacement or applicable resolution.